Frequently Asked Questions
I bought a picture from you but I haven't received it yet. How do I access my photos?
Our system is automated and you would have received an email from us straight away. Unfortunately, they sometimes end up in your junk mail folders. Please check there. If it's not there, send us a message and we shall look into it for you and get it sorted.
How do I find my race images?
To search for your number, click on the big yellow box labelled find my number and then click on your number. This will call up your images for you. There may also be images in the No Number gallery so be sure and check there, especially if you don't find your number after the initial search
We do not hold back photos after the event. About 98% of the images we take make it onto the site. Some we may just not think are up to our standard to make it. Focus issues, you jumped too high and lost your head, the camera freaked out and so on are reasons we might dump the shots. We do not keep these shots and you will never see them, so no need to ask.
Do you have photos from such and such a location? I saw a photographer taking photos there.
If they are not up we do not have them. Often we are not the only photographer on track. Or refer to the question above.
Do you offer Buy All Packs?
We use to but people kept asking for group discounts so we organised that instead. This way you only need to choose the images you best like and get those, the more you get the cheaper the images become. Plus, if you get together with your friends and family or even add in the same events from previous years, you can grab some great deals
Can I get a sponsored image without a watermark?
Yes. We sell unwatermarked images. Just contact us and let us know your race and race number plus the filename of any images in the no number section you are after and we shall send you a link to your own private gallery.
Can I get a larger-sized image?
Possibly. We don't always keep the full-sized image on file. But we are happy to upgrade you to what we have with an admin fee.
I would like to use your images of myself on my business page. Happy to give you credit
Great, we're always happy when someone wants to use our images commercially. Send us an email and we will get back to you quickly with our rates. We definitely appreciate the credit too.
I actually meant credit in lieu of payment.
Ah....well........um, this is awkward.........so I checked with the team and they said they are not willing to work for free so we will have to pass on your offer.